Terms of service
Overview
Welcome to Across UK.
Across UK is a trading name of Sarmexa Limited, a UK-based business operating this website and online store. These Terms of Service explain the terms that apply when you access or use our website, purchase products from us, or otherwise use our services.
By using this website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.
1. About Our Business
Across UK — a trading name of Sarmexa Limited
Registered/Business address:
Sambhav House
Greenhill Way
Harrow
HA1 1AF
United Kingdom
Email: admin@acrossuk.com
Phone: +44 7823865772
2. Using Our Website
You must provide accurate and complete information when placing an order or creating an account.
You are responsible for keeping your account details and login information secure and for all activity carried out through your account.
We reserve the right to restrict or suspend access to our website where reasonably necessary, including in cases of misuse, fraud, unlawful activity or violation of these Terms.
3. Products
We aim to ensure that product descriptions, images, prices and availability are accurate and up to date.
Product colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
We reserve the right to update product information, discontinue products or make changes to product availability where necessary.
Certain products may be personalised or made to customer specifications. Information provided by customers for personalised products must be accurate and suitable for the requested product.
4. Orders
When you place an order, we will provide confirmation that we have received your order.
An order becomes accepted when we confirm that the order has been accepted for fulfilment.
We may contact you if there is a problem with your order, including an issue with availability, pricing, payment or information provided.
If we are unable to fulfil an order, we will notify you and, where appropriate, refund any payment made for the affected order.
Cancellation and return rights are subject to our Refund & Returns Policy and applicable consumer law.
5. Prices and Payment
Product prices are displayed on the website in pounds sterling (£), unless otherwise stated.
Prices and promotions may change, but changes will not affect an order that has already been accepted except where permitted by law.
Delivery charges, where applicable, will be shown before you complete your purchase.
Payments are processed using the payment methods made available at checkout.
6. Shipping and Delivery
We currently deliver to addresses within the United Kingdom.
Delivery charges and available delivery services are displayed at checkout.
Delivery estimates depend on the delivery service selected and begin once the order has been dispatched.
We provide tracking information where tracking is available.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, periods of exceptionally high demand or circumstances outside our reasonable control.
Further information is available in our Shipping Policy.
7. Returns, Refunds and Customer Rights
Returns, refunds, exchanges and issues relating to damaged, defective or incorrect products are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.
Nothing in these Terms limits or excludes any rights you have under applicable law.
For personalised or custom-made products, change-of-mind cancellation or return rights may differ where permitted by law. This does not affect statutory rights relating to products that are faulty, damaged, incorrect or not as described.
8. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, images, logos, product information and website design, is owned by or licensed to Sarmexa Limited or Across UK.
You may access and use the website for personal and lawful purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit website content without prior written permission, except where permitted by law.
9. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
These third parties may operate under their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party websites or services that we do not control.
10. Website Availability and Information
We make reasonable efforts to keep our website and product information accurate and available, but we cannot guarantee that the website will always be uninterrupted, error-free or free from technical issues.
We may correct typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability, delivery information or other website content.
11. Prohibited Use
You must not use our website:
- for unlawful or fraudulent purposes;
- to interfere with the operation or security of the website;
- to attempt unauthorised access to our systems or accounts;
- to transmit malicious software; or
- in any way that infringes the rights of us or another person.
12. Privacy
Personal information is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business operations or legal requirements.
The latest version will be published on this page.
14. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights and protections applicable to consumers under UK law.
15. Contact Us
If you have any questions about these Terms, please contact us:
Across UK — a trading name of Sarmexa Limited
Sambhav House
Greenhill Way
Harrow
HA1 1AF
United Kingdom
Email: admin@acrossuk.com
Phone: +44 7823865772