Shipping policy
Shipping Policy
Order Processing All orders are processed within 3–5 business days (excluding weekends and UK public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates We currently ship within the United Kingdom only. Shipping costs are calculated at checkout based on your order weight and delivery address.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–5 business days |
| Express Shipping | 1–2 business days |
Shipping Rates & Delivery Estimates We currently ship within the United Kingdom only. Shipping costs vary depending on the size, weight, and type of product ordered, and will be calculated and displayed at checkout before you complete your purchase.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
Delays Sarmexa Limited is not responsible for delays caused by customs, Royal Mail, or courier services outside of our control. During busy periods (e.g. Christmas, Bank Holidays), additional processing time may be required.
Incorrect Address Please ensure your shipping address is correct at the time of ordering. Sarmexa Limited cannot be held responsible for orders shipped to an incorrectly provided address.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at admin@acrossuk.com and we will do our best to resolve the issue promptly.