Shipping policy

Order Processing
Orders are processed and prepared for dispatch from our UK operation. Processing times may vary depending on the product and order volume. The estimated processing time is displayed where applicable before purchase.

Delivery within the United Kingdom
We currently deliver to addresses within the United Kingdom only.

Delivery charges and available delivery services are shown at checkout before you complete your purchase.

Estimated Delivery
Delivery estimates depend on the delivery service selected and begin once your order has been dispatched.

Tracking
Where tracking is available, tracking information will be provided by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

Delays
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays and periods of exceptionally high demand. We will assist customers where an order is delayed or appears to be lost.

Incorrect Delivery Address
Customers are responsible for providing an accurate delivery address at checkout. If an incorrect address is provided, please contact us as soon as possible.

Lost or Damaged Orders
If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact us at admin@acrossuk.com so that we can investigate and assist.

Customer Support
Across UK — a trading name of Sarmexa Limited
Email: admin@acrossuk.com
Phone: +44 7823865772