Refund policy

We offer a 30-day return policy for eligible products. You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, the item must be returned in the same condition in which it was received, unless the item is defective, damaged or incorrect. Where applicable, items should be unused, with tags attached and in their original packaging.

Proof of purchase may be required.

How to request a return

To request a return, please contact us at admin@acrossuk.com before sending anything back.

If your return is approved, we will provide the return instructions and the address to which the item should be sent.

Return address:

Sarmexa Limited
Sambhav House
Greenhill Way
Harrow
HA1 1AF
United Kingdom

Please do not send an item back without contacting us first.

Return postage

For change-of-mind returns, the customer may be responsible for the cost of returning the item unless otherwise stated at the time of purchase.

If the item is defective, damaged, incorrect or otherwise not as described, please contact us and we will assess the issue and provide the appropriate resolution.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective or incorrect.

We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with applicable consumer rights.

Personalised and custom-made products

Personalised or custom-made products may not be eligible for cancellation or return simply because you have changed your mind, where permitted by applicable law.

This does not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.

Sale items

Sale or discounted products remain subject to applicable consumer rights. Any specific return conditions relating to a particular product will be displayed before purchase.

Exchanges

If you would like a different item, size, design or variant, please contact us. Where appropriate, we may ask you to return the original item and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method. Please allow up to 10 business days for us to process the refund after approval. Your bank or payment provider may require additional time to make the funds available.

If you have not received your refund after the applicable processing period, please contact us at admin@acrossuk.com.

Contact

Across UK — a trading name of Sarmexa Limited

Email: admin@acrossuk.com
Phone: +44 7823865772